Shipping Policy

Last Updated: November 11, 2025

Thank you for choosing Techius Solutions for your digital service needs. This Shipping Policy outlines how we deliver our digital products and services to our valued clients.

1. Nature of Our Services

Techius Solutions offers both digital services and ready-made digital products, including:

1.1 Custom Digital Services

• Web Design and Development
• Mobile Application Development
• Digital Marketing Services
• Graphic Design and Branding
• Animation and Creative Content
• Advertisement Films and Videos

1.2 One-Time Digital Products

• Website Templates and Themes
• Graphic Design Templates
• Pre-designed Logo Packages
• WordPress Plugins and Extensions
• Mobile App Templates
• Stock Graphics and Design Assets
• Digital Marketing Templates
• Ready-made Animation Assets

As these are digital services and products, there is no physical shipping involved. All deliverables are provided electronically through secure digital channels.

2. Digital Delivery Methods

2.1 Instant Digital Product Delivery

For one-time digital product purchases (templates, themes, plugins, etc.):

• Instant Download: Immediate download link upon successful payment
• Email Delivery: Download link sent to your registered email within 5 minutes
• Account Access: Products available in your customer dashboard
• License Key: Activation keys provided for licensed products
• Documentation: Installation guides and user manuals included

2.2 Custom Service Delivery

For custom digital services, deliverables will be provided through one or more of the following methods:

• Email Delivery: Files sent to your registered email address
• Cloud Storage: Secure links to download files from cloud platforms (Google Drive, Dropbox, etc.)
• Project Management Tools: Access through platforms like Trello, Asana, or custom client portals
• FTP/SFTP: Secure file transfer protocols for larger files
• GitHub/GitLab: Repository access for code-based projects
• Direct Server Upload: Files uploaded directly to your hosting server

2.3 Access Credentials

For custom services requiring account access or credentials:

• Login credentials will be shared via secure, encrypted communication
• Admin panel access will be provided upon project completion
• Documentation will be included for all technical deliverables

3. Delivery Timeframes

3.1 Digital Product Delivery Times

For one-time digital product purchases:

• Automated Products: Instant to 5 minutes after payment confirmation
• Licensed Products: Within 15 minutes (license key generation)
• Manual Verification Required: Within 2-4 hours during business hours

3.2 Custom Service Delivery Times

Delivery timeframes vary based on the service type and project scope:

• Logo Design: 3-5 business days
• Basic Website: 7-14 business days
• E-commerce Website: 14-30 business days
• Custom Web Application: 30-90 business days
• Mobile Application: 45-120 business days
• Digital Marketing Campaigns: Ongoing with monthly deliverables
• Video Production: 10-30 business days

Note: These are estimated timeframes. Actual delivery may vary based on project complexity and client feedback cycles.

3.2 Rush Delivery

We offer expedited delivery for urgent projects:

• Rush delivery options are available for an additional fee
• Rush projects receive priority in our production queue
• Contact us to check rush availability for your specific project
• Rush fees range from 25% to 50% of the project cost, depending on urgency

4. Delivery Confirmation

Upon delivery of digital products/services:

• You will receive an email notification confirming delivery
• A delivery receipt or completion certificate may be provided
• You are required to acknowledge receipt within 48 hours
• Initial review period of 3-7 days is provided for feedback

5. Delivery Requirements

5.1 Client Responsibilities

To ensure timely delivery, you must provide:

• Valid and active email address
• Required content, images, and materials
• Timely feedback and approvals at each project stage
• Server access credentials (if applicable)
• Domain and hosting details (for web projects)
• Clear project requirements and specifications

5.2 Technical Requirements

Ensure you have:

• Stable internet connection to download deliverables
• Compatible software to open and view delivered files
• Sufficient storage space for large files
• Updated web browsers for accessing online deliverables

6. Failed or Delayed Deliveries

6.1 Common Causes of Delays

Delivery may be delayed due to:

• Delayed client feedback or approvals
• Scope changes or additional requirements
• Incomplete or missing client-provided materials
• Technical issues or platform limitations
• Third-party service dependencies
• Force majeure events (natural disasters, pandemics, etc.)

6.2 Notification of Delays

If delays occur:

• We will notify you immediately via email or phone
• Provide a revised delivery timeline
• Explain the reason for the delay
• Offer solutions to expedite delivery when possible

7. Revision and Re-delivery

Our revision policy includes:

• Most projects include 2-3 rounds of revisions
• Revisions must be requested within the specified review period
• Revised deliverables will be provided within 2-5 business days
• Additional revisions beyond the agreed limit may incur extra charges
• Major scope changes will require a new project agreement

8. Physical Deliverables

In rare cases where physical items are involved (e.g., branded merchandise, printed materials):

• Shipping charges will be quoted separately
• Delivery timelines depend on your location
• We use reputable courier services (Blue Dart, FedEx, DHL, etc.)
• Tracking information will be provided
• Physical deliveries are subject to the courier's terms and conditions
• Customs duties and taxes (if applicable) are the client's responsibility

9. Installation and Setup Services

For services requiring installation or setup:

• Remote installation is included in most packages
• On-site installation may be available for an additional fee
• Installation will be scheduled at a mutually convenient time
• Post-installation support is provided
• Training sessions can be arranged upon request

10. Ongoing and Subscription Services

For recurring services (digital marketing, maintenance, support):

• Services are delivered on a monthly or agreed-upon schedule
• Monthly reports and deliverables are provided via email
• Access to ongoing work is available through client dashboards
• Communication occurs through scheduled meetings and updates

11. File Formats and Compatibility

We deliver files in industry-standard formats:

• Design Files: AI, PSD, PDF, PNG, JPG, SVG
• Video Files: MP4, MOV, AVI
• Documents: PDF, DOCX, XLSX
• Web Files: HTML, CSS, JS, PHP
• Source Code: Complete project repositories

Custom formats can be provided upon request.

12. Data Backup and Storage

We maintain backups of your project:

• Project files are stored securely for 90 days after delivery
• Extended storage available upon request
• Clients are responsible for maintaining their own backups
• We recommend downloading and securing all deliverables immediately

13. Delivery Support

If you experience issues with delivery:

• Contact our support team at info@techiussolutions.in
• Call us at +91-9961560545 during business hours
• We will provide alternative delivery methods
• Technical support is available to assist with file access

14. International Clients

For clients outside India:

• Digital delivery is the same worldwide
• Time zones are considered for communication and delivery schedules
• Payment processing through Razorpay supports international transactions
• All communication in English (other languages upon request)

15. Contact Information

For questions about delivery or to track your project status:

Techius Solutions
Email: info@techiussolutions.in
Phone: +91-9961560545
Location: Mallappally, Pathanamthitta, Kerala, India
Business Hours: Monday to Friday, 09:00 AM to 06:00 PM IST

16. Policy Updates

This Shipping Policy may be updated periodically to reflect changes in our services or business practices. Continued use of our services after changes constitutes acceptance of the updated policy.